Senior Director - Outreach

2 weeks ago
Hiring Manager
Dexter Johnson
USD $47,500.00/Hr.
USD $47,500.00/Hr.
End Date


For 165 years, the YMCA of Greater Springfield (YGS) has provided youth development, fostered healthy living, and promoted social responsibility in the 14 cities and towns that it serves. We take pride in being one of the largest non-school educators in the state, one of the top 120 YMCAs in the U.S., and the second oldest Y in the country.


We are currently looking for a Senior Director - Outreach to join our team. Whether you are interested in joining a leading non-profit or looking  to advance your Y career, this is your opportunity to help make our community better together. The Y. ™ For a better us. ™



Please note that any and all offers of employment are contingent on the successful completion of a background check, reference check, and new hire packet. In roles where driving is required as an essential function, a driver history check must also be successfully completed.

Essential Functions

This person will play an important part in the work that we do each day. In addition to all other duties as assigned, this role will:

  • Serve as the senior leader responsible for the day-to-day operation and long-term planning of our Outreach centers and initiatives.
  • Represent and promote the YGS within our service area while building collaborative relationships with community agencies, government, and businesses.
  • Serve as the leader for signature YGS programs such as Y-AIM, STEM programming, and more.
  • Direct the financial development activities of the business unit.
  • Develop and provide leadership for the branch Advisory Board and other assigned committees.
  • Implement strategies to increase volunteer involvement at all levels of operations. 
  • Ensure the safety, maintenance, and cleanliness of a high quality facility and equipment in conjunction with the Maintenance team.
  • Serve as a member of our management team and supports the overall objectives of the Y Movement.
  • Serve as the senior hiring manager for the business unit and is responsible for upholding all hiring, staff development, and HR efforts in conjunction with the VP. HR & Leadership Development.
  • Develop, manage, and monitor the business unit operating budget to meet or exceed budget targets.

  • Direct business unit strategic planning efforts and develop the annual operating plan of the branch.

  • Develop and direct high quality relationship-based member engagement strategies.

  • Model relationship-building skills in all interactions with staff, volunteers, members, and the community.

  • Foster a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.

  • Own and complete all assigned HR, administrative, and financial tasks for direct reports and the business unit.
  • Promote, uphold, and exhibit our core values while supporting the YGS as a unified association. 


The requirements and preferences (where indicated) for this role are listed below. Please review them carefully to ensure that you apply for the role that best matches your qualifications. Additional years of professional experience or a Rank of E-5 or better may be used in lieu of education requirements where permitted.

  • Bachelor's degree in Human Services, Non-Profit Leadership, Business, or other related field plus 5 years of managerial and business operations experience
    • Associates' degree plus 7 years of managerial and business operations experience
    • High School diploma plus 10 years of managerial and business operations experience
  • At least 5 years of experience working in a non-profit, NGO, or foundation 
  • At least 5 years of experience in programming in a social services organization
  • At least 3 years of experience in direct staff management
  • At least 3 years of budget management experience
  • Must be fully proficient in Excel, Outlook, and Word 2016 and Office 365
  • Working knowledge of Y values, models, and leadership competencies
  • The successful candidate must complete the following within 90 days of start:
    • Advanced CPR, AED, First Aid, and O2
    • YGS Safety and Supervisory Training

Leadership Compentcies

While each of our leadership competencies plays a role in the success of our staff members, for this role we will be paying special attention to the areas of:

  • Values - Reinforces the Y's values within the organization and community.
  • Inclusion - Develops strategies to ensure staff, volunteers, and members reflect the community.
  • Influence - Serves as a community leader building collaborations based on trust and credibility to advance the Y's mission and goals.
  • Developing Others - Provides tools, resources, and feedback for the development of others.
  • Decision Making - Integrates multiple perspectives and thinking processes when making decisions.
  • Finance - Institutes sound financial processes and budget management.
  • Quality Results - Assigns clear accountability and ensure continuous improvement at the staff and programmatic levels.
  • Change Capacity - Creates a sense of urgency and positive tension to support change.

Work Environment and Physical Requirements

  • The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. We are proud to be a champion of diversity and an equal employment opportunity / affirmative action employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the staff member is regularly required to:
    • Sit, stand, or reach for extended periods of time;
    • Move around the work environment independently;
    • Communicate via computer, multi-line phone, and smartphone; and,
    • Push, pull, or lift up to 25 pounds for short periods of time.
  • The noise level in the work place is usually moderate, but may vary based on a number of external factors.


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