Membership Representative

US-MA-Springfield
1 month ago
ID
2017-1645
Hiring Manager
Kimberly Lavallee
Minimum
USD $11.00/Hr.
Maximum
USD $11.00/Hr.
End Date
9/30/2017

Overview

For 165 years, the YMCA of Greater Springfield has provided youth development, fostered healthy living, and promoted social responsibility in the 14 cities and towns that it serves. We take pride in being one of the largest non-school educators in the state, one of the top 120 YMCAs in the U.S., and the second oldest Y in the country.

 

We are currently looking for a Membership Representative to join our team. Whether you are interested in joining a leading non-profit or looking  to advance your Y career, this is your opportunity to help make our community better together. The Y. ™ For a better us. ™

 

 

Please note that any and all offers of employment are contingent on the successful completion of a background check, reference check, and new hire packet. In roles where driving is required as an essential function, a driver history check must also be successfully completed.

Essential Functions

This person will play an important part in the work that we do each day. In addition to all other duties as assigned, this role will:

  • Provide leadership, and at times supervison, to Membership Representatives.
  • Model the Y Core Values and Membership best practices for peers and co-workers.
  • Conduct advanced Membership tasks such as financial aide review, auditing, and account review.
  • Serve as the face of the Y and the first point of contact for all visitors, members, participants, and community.
  • Connect members to the Y and its mission by means of helping them pro-actively identify the best possible offerings to help them meet their fitness, social, and personal goals.
  • Ensure a "member-ready" environment that is clean, professional, supportive, and welcoming to all.
  • Drive sales of new memberships and work to retain or upgrade existing memberships at an assigned center.
  • Convert members to advocates for the Y and help them become an integral part of small groups and the Y community.
  • Provide accurate programmatic, membership, and sales information to all interested parties.
  • Process membership applications, program registrations, and payments accurately and efficiently.
  • Conduct facility and program tours for prospective members or partners.
  • Attend all related training, administrative, and professional meetings as required.
  • Complete all required banking and payment processes, while adhering to all related policies.
  • Ensure consistent adequate coverage in the event of absence.

Qualifications

The requirements and preferences (where indicated) for this role are listed below. Please review them carefully to ensure that you apply for the role that best matches your qualifications. Additional years of professional experience or a Rank of E-5 or better may be used in lieu of education requirements where permitted.

  • At least 3 years of experience in customer service, customer relations, or hospitality experience
  • At least 2 years of experience in sales, retail, or cash-draw use
  • Ability to handle multi-line phones while also providing face-to-face service
  • Ability to perform basic mathematics (addition, subtraction, division, multiplications, and percentages)
  • High School degree, G.E.D., or equivalent

Leadership Compentcies

While each of our leadership competencies plays a role in the success of our staff members, for this role we will be paying especial attention to the areas of:

  • Community - Demonstrates a desire to serve others and fulfill community needs
  • Inclusion - Works effectively with people of different backgrounds, abilities, opinions, and perceptions
  • Relationships - Builds rapport, relates well to others, and uses relationships to create small groups/communities
  • Communication - Listens for understanding and meaning; speaks and writes effectively
  • Quality Results - Strives to meet or exceed goals and deliver a high-value experience for members

Work Environment and Physical Requirements

  • The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. We are proud to be a champion of diversity and an equal employment opportunity / affirmative action employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the staff member is regularly required to:
    • Sit, stand, or reach for extended periods of time;
    • Move around the work environment independently;
    • Communicate via computer, multi-line phone, and smart phone; and,
    • Push, pull, or lift up to 25 pounds for short periods of time.
  • The noise level in the work place is usually moderate, but may vary based on a number of external factors.

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